Final Sales Policy

**Effective Date: 01.09.2023**

Thank you for choosing Latex Peach for your shopping needs. We value your satisfaction and aim to provide you with the best possible service. Please take a moment to review our final sales policy, which is in accordance with EU laws.

**Ready-to-Ship Items**

- You have the right to request a refund for any ready-to-ship item purchased from our online store within 14 days after the order has been delivered to your specified address.

- To initiate a refund, please contact our customer support team via phone or email, providing your order number and a brief explanation for your request.

- Refunds will be issued once the returned item(s) are received and inspected to ensure they are in their original, unused condition and packaging.

- Please note that any return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.

**In-Person Purchases**

- Items purchased in person at our physical store are not eligible for a refund.

- We are happy to offer exchanges or store credit for in-person purchases within 14 days of the original purchase date, provided the item is in its original, unused condition, and accompanied by a valid receipt.

- Please contact our customer support team to initiate an exchange or store credit request. You can reach us by phone or email.

**Customized and Made-to-Measure Items**

- Customized and made-to-measure items are not eligible for refunds or exchanges once the final fitting has taken place. We take extra care to ensure these items are tailored to your specific requirements. 

- Please review all specifications and measurements carefully before finalizing your order. If there are any issues with the item due to a mistake on our part, please contact us immediately, and we will work to resolve the issue.

**Contact Information**

- For all refund, exchange, or store credit requests, please contact our customer support team:

  - Email: leanne@latexpeach.com

**Important Notes:**

- Please retain your order confirmation and receipts for reference in case you need to request a refund, exchange, or store credit.

- The refund process may take up to 7 business days after we receive the returned item(s) and inspect them.

- We reserve the right to update or modify this final sales policy as needed, with any changes taking effect on the specified effective date.

By shopping with Latex Peach, you agree to adhere to the terms and conditions outlined in this final sales policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing us for your shopping needs.

Shipping Information

Ready-to-Ship Items:

• All ready-to-ship items will be processed and shipped within 7 days of payment confirmation.

Shipping Methods:

• We offer two shipping methods for your convenience:

  • PostNL Tracked: This option provides tracking information so you can monitor the progress of your parcel.

  • UPS Special Service: Choose this option for expedited and secure shipping.

Discreet Packaging:

• We understand the importance of your privacy. We ship all parcels as discreetly as possible, without drawing unnecessary attention to the contents.

Overseas Shipments (Non EU):

• For shipments to overseas destinations, customs regulations require a declaration of the item's nature. Therefore, the item description on customs forms will be listed as "fashion clothing" to comply with customs requirements.

• The responsibility for any applicable local import duties and taxes rests with the customer. Please be advised that our parcels are required to be declared accurately and cannot be sent as gifts. We appreciate your understanding and compliance with these regulations to ensure a professional and compliant shipping process.

If you have any specific shipping requests or questions about your order, please contact our customer support. We're here to ensure your order reaches you promptly and securely. 

Terms of Service

Effective Date: 01.09.2023

We are delighted to have you as a valued customer. Before you start shopping for our exquisite latex fashion clothing, please take a moment to read and understand our Terms of Service.

**1. Acceptance of Terms:**

By using our website or purchasing products from Latex Peach, you agree to abide by these Terms of Service and any other policies or guidelines referenced herein.

**2. Product Descriptions:**

We strive to provide accurate and detailed descriptions of our latex fashion items. However, please note that due to the unique nature of latex, there may be slight variations in color, texture, and sizing. We are happy to address any questions you may have about our products before you make a purchase.

**3. Orders and Payments:**

- All orders are subject to availability. We reserve the right to cancel or refuse any order at our discretion.

- Payment must be made in full at the time of order placement. We accept various payment methods as indicated on our website.

**4. Shipping and Delivery:**

- We will make every effort to ship your order promptly. Shipping times may vary depending on your location and the availability of the items you have ordered.

- Shipping fees and delivery times are provided during the checkout process. Additional charges may apply for expedited shipping.

- International customers are responsible for any customs duties, taxes, or fees that may apply to their orders.

**5. Returns and Exchanges:**

Please refer to our "Return and Exchange Policy" for detailed information on returning or exchanging items.

**6. Privacy and Data Security:**

Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy, which you can review on our website.

**7. Intellectual Property:**

All content on our website, including images, text, and designs, is protected by intellectual property rights owned or licensed by Latex Peach. You may not use our content without our explicit consent.

**8. Dispute Resolution:**

Any disputes arising from your use of our website or the purchase of our products will be governed by the laws of the Netherlands and resolved through negotiation or, if necessary, through legal action.

**9. Changes to Terms:**

Latex Peach reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on our website with an updated effective date.

**10. Contact Us:**

If you have any questions or concerns regarding these Terms of Service or any other aspect of our services, please feel free to reach out to us using the contact information provided on our website.

Privacy Policy

Effective Date: 01.09.2023

At Latex Peach, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with EU data protection laws.

**1. Information We Collect:**

We may collect the following types of information:

- Personal Information: This includes your name, contact information, billing and shipping addresses, and payment details.

- Communication Data: Any communication you have with us, such as emails or messages through our website.

- Usage Data: Information about how you interact with our website, including your browsing history, IP address, and device information.

- Cookies: We use cookies to enhance your online experience. You can manage your cookie preferences through your browser settings.

**2. How We Use Your Information:**

We use your data for the following purposes:

- Processing Orders: To fulfill and manage your purchases and provide customer support.

- Communication: To respond to your inquiries, send order updates, and provide important information about our products and services.

- Marketing: With your consent, we may send you promotional offers, newsletters, and updates. You can opt out at any time.

- Website Improvement: Analyzing usage data helps us enhance our website's functionality and user experience.

**3. Data Sharing and Disclosure:**

We may share your data with:

- Service Providers: Third-party service providers who assist us with functions such as payment processing (example paypal), shipping (example PostNL).

- Legal Obligations: When required by law, we may disclose your information to comply with legal proceedings, court orders, or government requests.

**4. Data Security:**

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

**5. Your Data Rights:**

You have the following rights regarding your data:

- Access: You can request access to the personal data we hold about you.

- Correction: You can update or correct your personal information.

- Deletion: You can request the deletion of your data, subject to legal obligations.

- Objection: You can object to the processing of your data for marketing purposes.

- Data Portability: You can request a copy of your data in a structured, machine-readable format.

**6. Data Retention:**

We will retain your data only for as long as necessary for the purposes described in this policy or to comply with legal obligations.

**7. Contact Us:**

If you have any questions or concerns about our Privacy Policy or the way we handle your data, please contact us using the information provided on our website.

**8. Updates to Privacy Policy:**

We may update our Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date.

Thank you for entrusting Latex Peach with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.